A Pulitzer Winner's Departure Email: 6 Techniques You Can Use




Want to write a memorable, masterful, departure email?  


No, couldn't give a f*ck?  


Okay, that's fair, I get ya.  You want to get out of this maddening enclave for mild Asperger's as soon as possible.  Plus, what did these people ever do for you?  But it's 5 PM on a Friday and the poor schmucks are waiting around for the last word on whether they'll have to work over the weekend.  Meanwhile you're trying to stop yourself from whistling with pleasure as you force feed your old files to an industrial-sized paper shredder.  Don't you think the poor schmucks deserve something more than a crappy template?


If you're feeling charitably inclined towards your soon-to-be ex-colleagues as you sit down to draft your departure email, take a look at how the pros do it.


Dan Neil won the 2004 Pulitzer Prize for Criticism for his writing about cars.  Earlier this year he left The Los Angeles Times for The Wall Street Journal and wrote the following departure email, which was then posted online.  I will identify 6 techniques in Dan Neil's email that can be incorporated into any departure letter and compare and contrast his execution of those techniques with that of a law firm partner.  In other words, let's take a look and see what you can copy.

1.  THE INCLUSIVE OPENING SALVO

From: Neil, Dan 
Sent: Thursday, February 11, 2010 2:54 PM 
To: yyeditall
Subject: Dan Neil on the bounce

Friends, colleagues, brothers and sisters,

Whether used as a salutation or placed somewhere in the middle, a list of types of people at the workplace is a Last Day Email mainstay.  The order in which workplace demographics are listed usually reveals the writer's thought process and value system.  Here's the opening salvo from our law firm partner: 


To My Partners, Colleagues and Friends,

You can see just what he was thinking.  The readers at the forefront of his mind, the people that he was primarily writing to, were the other partners.  So that came first on the list.  Then he thought about the more junior lawyers at the firm, and imagined them reading his words with admiration and wonder, so he wrote "colleagues" next.  Finally, he realized that he wanted to send his email to everyone in the office, not just the lawyers, but what... what are those non-lawyer people called?  The ones that know where to get more of those pens with the padded, the padded barrels and who can, as if by magic, convert two-dimensional pieces of cardboard into magnificent document holding structures?  After some thought, he shrugs and decides on "friends."

That's not bad.  But a Pulitzer winner goes one step further and thinks about the effect of his words on his readers.  Starting out with "Friends" as Dan Neil does is classy --it is all inclusive.  No one reads it and thinks, "Oh that is not me, I guess I'm somewhere further down the list."  Instead, everyone from management to mailroom reads it and finds that it feels nice to be addressed as a friend.

2.  THE MORALE BOOST

Our Pulitzer winner begins his Last Day Email with a strong defense of the LA Times:
In the past week or so people have come up to me and said words to the effect: “The Journal, huh? Sinking ship and all that?”  And I just want to slam their heads in a car door.
I absolutely love this newspaper and I am immensely proud of my association with it.  People who talk shit about the LA Times to me are going to find me in their grille in a major way.
This morale boost isn't too touchy-feely because the writer employs curse words, puns relating to his automotive writing, and violent imagery.  The effect is that he makes you, the reader, feel good for being you.  He's saying, "I'm leaving you, but you f*cking rule."  You can do this too, but drop the automotive puns or it will look like you have anger issues.  Perhaps something like this would work for a law firm:

In the past week or so people have come up to me and said words to the effect: "XXXX LLP, huh?  Sinking ship and all that?"  And I just want to paper cut them with thick manila file folders on that soft webbed part between their fingers.
3.  THE PERSONAL STORY
Do you know what everyone loves?  A story.  And what's more humbling and dramatic than a story of redemption by the workplace?

Maybe you don’t know this story. In November 2002 I had just come through an awful divorce (we pronounce that DEE-vorce in North Carolina).  I was sitting heartbroken and alone in a villa in the south of France, on some godforsaken travel assignment, contemplating the taste of gunpowder.  Nobody knew where I was.  The phone rang.  It was former editor John Carroll, who had somehow tracked me down.  He wanted me to come to Los Angeles and be the paper’s car critic.
Well, I said to him, as it happens my schedule has just opened up.
It was the beginning of the most wonderful professional experience of my life, the most fun, the most satisfying, the most intellectually challenging.  This placed saved me. It made me.
As Dan Neil's email demonstrates, the formula for the Personal Story for a departure email is:

  1. Reveal that you were not always the man/woman you are pretending to be now.
  2. Describe an intervention by your company.
  3. State that the intervention made you the resplendid creature you are today.
Let's go back to that law firm partner email we were looking at earlier:


When XXXX and XXXX called me to invite a conversation in late 19XX, I was thankful for the opportunity, as I was at a low point in my career, and they 'vouched" for me (notwithstanding my sordid college history with XXXX and my days as an associate with XXXX).  But for their friendship and confidence, I would not have had the chance to join this fine firm and become a part of the XXXX family.  Literally speaking, they picked me up out of a most difficult situation, and I vowed to pay them back by proving myself to them and to XXXX.  I hope I have.

Ok, so it's not as eloquent as Dan Neil's and it leaves me with homoerotic images of a bunch of male lawyers who had a "sordid college history" together "literally" picking each other up from "a most difficult situation."  But it totally makes me sit-up and pay attention.

4.  THE COMMON ENEMY
Dan Neil was an outspoken critic of Sam Zell when he purchased the LA Times in 2007, and he unabashedly expresses his sentiments in his departure email:

It’s been a rough few years here, mainly because of the jackasses in Chicago who own us.  To them I say, with as much gusto as I can muster in an email, fuck you.
You too, can use the Common Enemy technique.

It really doesn't matter whom you vow eternal vengence on, or whether your company even has a common enemy, as long as you use the term "jackasses."  No one likes jackasses.  Everyone just wants them to be f*cked.  I think it's something about the word itself.  When you think of a jackass, don't you envision someone with arrogant hair and an annoying face, kind of like Pepe Le Pew in a suit?  Don't you just want him to get f*cked up?  

To employ the Common Enemy technique in your departure letter, simply copy Dan Neil's eloquent phrasing, but replace "Chicago" with "Washington."  That's it!  It's okay, you don't have to have a particular person in mind, or even a particular party.  Maybe the people at your office won't agree on exactly who the jackasses in Washington are, but it's not alienating because everyone vehemently agrees, without a doubt, that there are jackasses in Washington.

5.  THE HAPPY ENDING

Dan Neil's Happy Ending takes the form of a one-two punch:  
On a happier note, there’s not a person in this building I do not like, if not love. The paper has more greatness ahead of it, and I’ll be watching from the east coast and rooting you on.
If you are able and inclined, there’s a beer call at Redwood tomorrow, around 5 pm. Hope to see you there.
One statement about the company's rosy future and another statement about beer.  Keep it simple and never forget the beer.  Let's see how our law firm partner did with his happy ending:

For those with whom I worked most closely, my congratulations, for this surely is emancipation day - no more 4 AM emails or urgent weekend messages. 
No more 4 AM emails or urgent weekend messages would be pretty great, of course.  But here is one instance where remaining vague actually rings less hollow than being specific.  Dan Neil wrote that the LA Times "has more greatness ahead of it."  No one at the LA Times is going to be sorely disappointed in 12 hours when they wake up on Saturday morning, rub their eyes, and realize that greatness has not yet come.  But those poor lawyers who worked closely with the departing law partner will totally continue to receive 4 AM emails and urgent weekend messages, just from a different master.  This is when you should be like a good lawyer or a bad boyfriend, and keep your promises vague and fuzzy.

6.  THE TRIPLE AXEL SIGN-OFF

This is how a Pulitzer winner signs off his departure email:
Thank you, thank you, thank you.
I don't know about you guys, but I got a little bit choked up by the third "thank you."  Now, I know three thank-you's --heck, even one thank-you-- is probably way too emotional for most office workers.  I remember a law firm partner reprimanding "another" first-year associate for signing a letter with "sincerely" because "lawyers are never sincere!"  She was told to use "yours truly" instead --probably because it doesn't mean anything.  

But even if you are signing off with something bland and meaningless, at least consider repeating it a few times.  Sure, it's sentimental, and horribly inefficient use of your delicate fingertips, but it's your last day at the office, and maybe, just maybe, you could indulge in a little bit of digital feeling.

15 comments:

Anonymous said...

Ha ha, this was great.

Vector Shente said...

Please don't make bigoted comments about people with Aspergers, and how horrible we are to work with. We're real people, not just jokes.

Will said...

Quit crying, Vector.

Anonymous said...

Interesting. I didn't know that working with people with Asperger's was such a problem. Isn't the problem the "normal" people who spend their time socializing and not doing their job? People with Asperger's tend to focus on doing their job and probably carried some of the "normal" person's work load.

Vector Shente said...

I'm not crying, Will-- unlike you, I actually have more emotional maturity than a kindergartner on a playground. I am, however, angry that people with Aspergers are beaten and kicked to death, like Shaun Rossington was in July 2010. I know that casual bigotry like the comment in this makes the sort of bigotry where a person with Apergers is passed over for a job in favor of a less qualified NT person more likely to happen. And I know that nothing changes if bigotry goes unchallenged.

Anonymous said...

is it possible to write anything on the internet without someone being offended by it? it's almost like there's people on patrol, intentionally looking for things to be offended by. it's called a joke! move on with your life.

Vector Shente said...

Actually, what it's called when you demonize a minority group for the amusement of the majority is "bigotry." What the Internet has done is make it very difficult for people to make semi-public bigoted jokes like this without being called on it.

It's hard for people with Aspergers to get jobs that they can do well and are qualified for, without being summarily rejected because of the sort of pointless animosity shown here.

And, again, if nobody says anything, nothing changes.

Last Day Emails said...

Hey Victor,

I'm sorry if my writing upset you. I can see by your website that you are an activist in this subject area and I think it's totally appropriate for you to express your feelings here in the comment section. In fact, given how personal this issue appears to be for you, I am glad and genuinely respectful of the civilized and calm tone of your comments. In sum, I'm happy that you contributed your POV here.

For the record, from my POV, I wrote "people with mild Aspergers" in the same way I would say "people with mild OCD." In other words I was referring to the broadly recognized (and probably not 100% clinically correct) behavior TRAITS that society associates with the condition, and *not* to PEOPLE who actually have the condition.

I think that's an important distinction.

But even more importantly, I think you should know that most of us would like to have some of those symptoms. I say that light-heartedly but sincerely --everyone is differently gifted and I appreciate the ability to focus and not be so easily distracted by all kinds of stupid stuff.

@ aliacrisis, I hope that addresses your question as well. Bluntly put, I think I would've been a lot MORE productive at my last job had I had some of the behavior traits that general society associates with Aspergers.

Last Day Emails said...

Crud, I forgot to write that the whole point of my comment above is that I think Vector read more negativity into my Aspergers reference than the real spirit in which it had been written.

And I am glad we could clear up this misunderstanding in the comments section.

And it's fine by me that Vector was able to use this platform to speak up against bigotry, and I hope that it has the intended effect.

Anonymous said...

I happen to find a little bigotry entertaining. I'm offended by those who would deprive me of it.

Joshua F said...

I tolerate Victor's annoying behavior because he has Asperger's.

Anonymous said...

Yeah a little bigotry is pretty funny sometimes :)

Vector Shente said...

Last Day Emails:

Thanks very much for your comment. I guess I would ask people not to use any sort of diagnosis as term of disparagement. I do understand the distinction you are trying to draw, but I'm not sure it's a useful one. Autism (of which Aspergers is a part) is a continuum. There really isn't a bright line dividing people with autism from people who have tendencies toward it. I don't want to see Aspergers develop into an all-purpose put-down the way "retarded" and "gay" have.

Comments here support my contention that a few of your readers do, in fact, harbor a little hostility toward people like me. I don't think these comments would have been made had I not drawn them out, but I really don't mind being getting on people's nerves or being laughed at in order to introduce the idea that bigotry against people with autism-- which does lead to people's deaths on a regular basis-- might be bad.

I appreciate your comments on my tone; I am very fortunate in managing to be merely annoying and ridiculous. Most people with autism would not be able to manage to pull off even this. This is because autism impairs both communication and socialization. It is not because their complaints are not valid or because they do not have anything useful to say.

Thanks again, both for your response and for the platform.

Anonymous said...

I'm sorry but with my ADD I didn't get past the first sentence or two.

Anonymous said...

@Vector,
its pretty obvious you have
aspergers, as you continue to focus on that point. You are completely ignoring this is a well written article about a well written letter. We get your point, You're upset. Build a bridge, have a coke and a smile, and get the hell over it.